Chick-fil-A Finishes No. 1 in Drive-Thru Satisfaction but Last in Wait Time: Study
Chick-fil-A leads the nation in drive-thru friendliness and customer satisfaction according to an annual mystery shopper survey, although the score for its wait time either finishes last or first, depending on how it’s calculated.
Read more : Chick-fil-A Finishes No. 1 in Drive-Thru Satisfaction but Last in Wait Time: Study
